Wednesday, December 25, 2019
The Global Financial Crisis - 642 Words
The Global Financial Crisis has had a huge impact on the global economy. The American housing market collapses, the house price drops significantly and the bank is losing lots of money, however, people are not pursued in court for money or declared bankruptcy. People tend to spend less on the due to their houses worth less than the bank has loaned originally and some of them are still committed to clearing off their mortgages. This causes less activity in housing market and sales market, hence more people lose their jobs which means the unemployment rate increases, and the American economy recovers slowly. As the unemployment rate increases, peopleââ¬â¢s income decreases, therefore they donââ¬â¢t have enough money to pay off the mortgage. Banks start to close down due to lack of sufficient money to run the business, people cannot get back the money they put in deposit. As a result, people who have owned a house are more likely to maintain the standard of life. Statistic has shown that top 5 per cent of United States households are wealthy from 1983 to 2007 (Rosenthal, 2012), rich people got wealthier in the decades; however the others go deeper into debt in order to maintain their lifestyle, thus poor people canââ¬â¢t pay off debt as the housing market collapses, poverty gets more serious which widen the gap between rich and poor. It also affects the developing country, China. 34 per cent of Chinaââ¬â¢s economy is from manufacturing export to America, the production was reduced due to theShow MoreRelatedThe Global Financial Crisis And The Crisis Essay1244 Words à |à 5 P agesIntroduction The Global Financial Crisis, also known as The Great Recession, broke out in the United States of America in the middle of 2007 and continued on until 2008. There were many factors that contributed to the cause of The Global Financial Crisis and many effects that emerged, because the impact it had on the financial system. The Global Financial Crisis started because of house market crash in 2007. There were many factors that contributed to the housing market crash in 2007. These factorsRead MoreFinancial Crisis : A Global Crisis Essay1729 Words à |à 7 PagesOverview: The 2008 financial crisis is notably one of the worst financial disasters in American history. It began with a large financial bubble, in which many investment, real estate, and insurance companies made millions. When the bubble burst, stock markets fell, these companies collapsed, and economies of supposedly strong nations were brought to their knees. Not only did the financial crisis severely affect the economy of the United States, but the international markets as well. At the timeRead MoreGlobal Financial Crisis : Crisis1213 Words à |à 5 PagesGlobal Financial Crisis In July of 2007, the global financial crisis was initiated from the property market in the United States. The crisis was criticized regarding to a security called sub-prime mortgages. Sub-prime mortgage is an idea created by the financial institutions to gain more profit by easily giving loans to lower income borrowers or low credit rating borrowers. When the borrowers default the loan, the bank then have the right to take away the ownership of the property and sell it forRead MoreThe Global Financial Crisis1580 Words à |à 7 PagesIn the following essay, I will briefly summarize some of the main events leading up to the global financial crisis. Following this, I will discuss the effect this had on the banks and ergo the credit supply, then examine how this contributed to the corporate failure. I will also pay some attention to how the market imperfection can affect firms real decisions. Finally, I will sum up the main points of the essay. The banking panic of the fall of 2008 set economies around the world into a severeRead MoreGlobal Financial Crisis1408 Words à |à 6 Pagesis explained the occurrence of the global financial crisis in 2008. It has shown that lots of companies have bankrupted and millions of people lose their jobs and homes around the world. Such as United States, Iceland, England, France, Singapore and China. There is a sentence in this film has make me impressed, which is ââ¬Å" the poorest always pay the most.â⬠The director has separated this film into five parts, which are How we get there, The Bubbles, The Crisis, Accountability and Where we are nowRead MoreThe Global Financial Crisis711 Words à |à 3 PagesThere is no smoke without fire. The global financial crisis caused from hundreds of thousands of decisions and changes from different areas. The America government, Wall Street and the Rating Agencies put on this world-shaking show together. And to be more specific, the top officials in politics and finance pull strings behind the senses. Applying Mintzbergââ¬â¢s ten management roles model as a frame, the America government, Wall Street and the Rating Agencies are correspondingly divided into three categoriesRead MoreThe Global Financial Crisis1474 Words à |à 6 PagesThe global financial crisis has raised many concerns for the need to restructure the approach of risk and regulation in the financial sector (KPMG 2011). Figure. 4 has shown the structures of Basel III. It aims to increase the capital and liquidity of banks and therefore maintaining the stability in banking sector with full effect in 2019 (Banks For International Settlements 2011). EUROPE - Preparedness On 26 June of 2013, Capital requirement regulation (CRR) and directive(CRD) has been adoptedRead MoreGlobal Financial Crisis 1067 Words à |à 5 PagesThe best evidence so far for the existence of an American empire, despite denials to the contrary, is the Global Financial Crisis (GFC). The persistent removal of restrictions and oversights on the domestic financial system of the US, combined with the decisions of individual firms, other governments and foreign financial organisations, culminated in the singe largest depreciation of assets and currency valuations in history, surpassing even the Great Depression in its extents. The United StatesRead MoreThe Global Financial Crisis2317 Words à |à 10 PagesDuring the run-up to the Global Financial Crisis (GFC) 2008 there were numerous contributing factors. One can observe the start of the crisis as a cascading timeline starting possibly decades earlier with the change to a deregulatory culture. The prevailing political environment in the lead up to the financial crisis was one of de-regulation with a focus to economic expansion. This political imperative towards deregulation started under President Reagan in the US and culminated at the turn of theRead MoreThe Global Financial Crisis3204 Words à |à 13 PagesThe Global Financial crisis, which is believed to have begun during July 2007 due to a credit crunch was caused because there was a large liquidity crisis due to lack of confidence amongst the US investors in judging the value of the subprime mortgages. (Davies, 2014) Now letââ¬â¢s look at what happened at the 2008 global financial crisis. I am not getting into the details but just giving a simple overall picture of what went wrong. The years just before the crisis saw a flood of irresponsible mortgage
Tuesday, December 17, 2019
Racism in William Shakespeareââ¬â¢s Othello Essay - 2606 Words
Racism in William Shakespeareââ¬â¢s Othello In William Shakespeareââ¬â¢s tragic play Othello racism is featured throughout, not only by Iago in his despicable animalistic remarks about Othelloââ¬â¢s marriage, but also by other characters. Let us in this essay analyze the racial references and their degrees of implicit racism. Racism persists from the opening scene till the closing scene in this play. In ââ¬Å"Historical Differences: Misogyny and Othelloâ⬠Valerie Wayne comments on the racism inherent in the final act of the drama: When Othello finally kills himself and says he is killing the ââ¬Ëturbaned Turkââ¬â¢ who ââ¬Ëbeat a Venetian and traduced the stateââ¬â¢ (V, ii, 349-50), he is killing the monster he became through Iagoââ¬â¢s mental poison, but he isâ⬠¦show more contentâ⬠¦The alleged supersexuality of Africans also figures in the play: Iago calls Othello the ââ¬Å"lusty Moor,â⬠describing him with images of animal sexuality. Other characters reflect similar prejudice. (128) Perhaps the charges of racism in the play are exaggerated. Louis B. Wright and Virginia A. LaMar in ââ¬Å"The Engaging Qualities of Othelloâ⬠comment on the Elizabethan point of view: Much ink has been spilled in the debate over the color of Othello and what physical characteristics Shakespeare attributed to a ââ¬Å"Moor.â⬠Actors who have portrayed the part have also shown much concern over their make-up. There is little to indicate that Shakespeare of his contemporaries would have interpreted the union of Othello and Desdemona as a problem in mixed marriage or would have regarded the racial differences as of vital interest. To the Elizabethans, Othello was an exotic, and such interest as always attaches to exotics attached to him. (129) In the opening scene, while Iago is expressing his dislike, or rather hatred, for the general Othello for his having chosen Michael Cassio for the lieutenancy, he contrives a plan to partially avenge himself (ââ¬Å"I follow him to serve my turn upon himâ⬠), with Roderigoââ¬â¢s assistance, by alerting Desdemonaââ¬â¢s father, Brabantio, to the fact of his daughterââ¬â¢s elopement with Othello. Roderigo shares Iagoââ¬â¢s prejudiced attitude toward Othello: ââ¬Å"What a full fortune does the thicklips owe / If he can carryt thus!â⬠Show MoreRelated Racism in William Shakespeares Othello Essay1059 Words à |à 5 PagesRacism in William Shakespeares Othello The play, Othello, is certainly, in part, the tragedy of racism. Examples of racism are common throughout the dialog. This racism is directed toward Othello, a brave soldier from Africa and currently supreme commander of the Venetian army. Nearly every character uses a racial slur to insult Othello at one point in the play. Even Emilia sinks to the level of insulting Othello based on the color of his skin. The character that most commonly makes racistRead MoreExposing Racism in William Shakespeareââ¬â¢s Othello Essay2036 Words à |à 9 Pagesfrom fear unnatural a racistââ¬â¢s hate plagues a vulnerable community of black slaves, with religion and war corrupting diverse cultures in the attempts to purify the existence of sin. This enlightening argument of what inspires William Shakespeareââ¬â¢s to compose the play Othello contaminates romantic relationships, Before the integration of black-skinned people into Elizabethan culture, Christian ideology coalesce Satanââ¬â¢s appearance with babies born black, with such manifestations supported by centuriesRead MoreRacism In Othello Analysis829 Words à |à 4 Pagesof Racism in Othello.â⬠Shakespeare Quarterly, vol. 44, no. 3, Oct. 1993, p. 304. In this article, the author relates the idea of primal scene to racism in ââ¬Å"Othelloâ⬠. Primal scene is a psychoanalysis theory by Sigmund Freud. This theory claims once a child imagines or sees their parents having sexual relations they will be unable to repress this image from reappearing in their mind. The author relates this theory to the play ââ¬Å"Othelloâ⬠byRead MoreDifferences Between Film And Othello1503 Words à |à 7 PagesThroughout the years the play Othello by William Shakespeare has been adapted both on the screen and on stage many times. The questions o r race and racism that have quite often been a point of discussion with William Shakespeareââ¬â¢s play Othello can be seen through the bard, however some may argue that Othelloââ¬â¢s skin colour was purely a plot device. This paper will look at two film that have been re-made since the 1960ââ¬â¢s, which provides an analysis of the concept of race and how political ideas andRead MoreA Malevolent Villain Essay1086 Words à |à 5 Pagesattack, trick, and persecute the main character or another central character within their story. They add to the plot and tension of the work. Another malicious character is Iago, the villain in one of William Shakespeareââ¬â¢s greatest tragedies, Othello. In this play Iago sets out to destroy Othello for multiple reasons, most of which are unsubstantiated imaginings. Iagoââ¬â¢s role as a malicious villain is evidenced by his misogynist, racist, and manipulative behaviors. The first evidence of Iagoââ¬â¢sRead MoreOthello Character Analysis1241 Words à |à 5 PagesOthello, a play written in the setting of Venice City during a period of war between Venice and Turkey in the 16 century is one of the numerous William Shakespeareââ¬â¢s plays. Othello a middle-aged black moor who is also a general in the defense forces marries Desdemona, a white aristocratic lady against the wishes of her father. Their love, however, does not have the happily ever after ending due to the manipulations, deceptions, and scheming of Iago who is driven by revenge and selfish ambitions.Read MoreOthello - shakespeare and saxs film adaptation923 Words à |à 4 Pagestrue of Shakespeareââ¬â¢s Othello and Saxââ¬â¢s film Othello? (700-800 words). Texts reflect their contexts and this is evident in both William Shakespeareââ¬â¢s Othello and Geoffrey Saxââ¬â¢s film Othello. This reflection is established through the two ideas of racism and the inequality between genders. The context of a text plays an essential role as it is the way in which the composers convey their message and this is done effectively as both composers are conveying an important message about racism and genderRead MoreOthello, By William Shakespeare941 Words à |à 4 PagesBlack Racism and the publicââ¬â¢s reliance on stereotypes to judge individuals of a different decent can be traced throughout literature. The Elizabethanââ¬â¢s are no exception, and as their view of the word grew so did the permeation of racism and xenophobia in their society. Theater in Elizabethan England was full of stereotypical black characters that further perpetuated societyââ¬â¢s racist tendencies. One play that challenged these stereotypes was Williams Shakespeareââ¬â¢s play Othello which depicts theRead More Rating Othello1404 Words à |à 6 PagesRating Othelloà à à à à à Is this Shakespearean tragedy Othello at the top of the rating chart, or is it just near the top? And why? This essay intends to examine various aspects of this subject, along with critical opinion. à This play ranks near the top. The Bardââ¬â¢s presentation of emotions, character, of good and evil actions that are down-to-earth ââ¬â these are sometimes seen as the main reasons for the high ranking of Othello. Louis B. Wright and Virginia A. LaMar in ââ¬Å"The Engaging QualitiesRead MoreOthello, By William Shakespeare1140 Words à |à 5 Pagesââ¬Å"Othelloâ⬠is a play written by William Shakespeare in 1603. In this play, Shakespeare features three major characters: Othello, Iago, and Desdemona. Othello, a black man, and Desdemona, a white venetian secretly eloped in the play. Iago shows racism and prejudice towards their relationship because of their skin colors. In the play, Iago says: ââ¬Å"Even now, now, very now, an old black ram is tupping your white ewe. Arise, arise! Awake the snorting citizens with the bell, or else the devil will make a
Sunday, December 8, 2019
Kamdhenu Dairy free essay sample
Dairy which was Rajnagar District Cooperative Milk Producerââ¬â¢s Union, was one of the biggest dairy unions of Gujrat during the Operation Flood programme. The decision to diversify into distribution of tea was a form of product portfolio diversification through the process of reverse supply chain initiative i. e marketing products back to its farmers. Kamdhenu Dairy should diversify its product portfolio by continuing with its relatively new Tea marketing business. The reasons for this decision are the following arguments: a) India consumes about 80% of the total output. Thus the domestic demand for the beverage is much higher than the international demand b) It can fit in the ââ¬ËBranded-Regional-Domesticââ¬â¢ market as the segmentation of the product c) Government is also bringing in favorable changes to boost exports there by the competition in the domestic market is expected to go down a bit giving new entrants like Kamdhenu Tea a chance to get better market share d) Procurement price is rather low as Kamdhenu already has a strong established network from its dairy business in the form of DCS(Dairy Cooperative Society) e) Kamdhenu Dairy has the professional manpower, Financial muscle and its existing DCSs which tip the scales in its favor while distribution is considered f) Further, sales can be augmented through the RPSs (Rural Provision stores) and Sub RPSs which are to be established at the Taluka level and DCS level there by giving higher access to the end users g) This far only 432 DCSs have stocked Kamdhenu Tea once which leaves more than 60% of its total market untapped thus the Kamdhenu Tea brand can reach so many villages which none of its competitors can boast. We will write a custom essay sample on Kamdhenu Dairy or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Thus We feel that Kamdhenu Dairy should capitalize on this growth opportunity. It should not consider itself tyo be only in the Dairy business but in the packaging and marketing of packaged food items, not be product oriented but customer oriented. By diversification into Tea the customer base of Kamdhenu Dairy multiplies because of increase in different products and sevices rather than just increase in demand of one product which spreads out the risk for the cooperative.
Sunday, December 1, 2019
Pizza Cut Value Chain Analysis Essay Example
Pizza Cut Value Chain Analysis Essay About Value Chain Analysis: Value Chain Analysis describes the activities that take place in a business and relates them to an analysis of the competitive strength of the business. A value chain identifies and isolates the various economic value adding activities such as differentiating a product, lowering the cost, and meeting need quickly that occur some way in every firm. It portrays activities required to create value for customers of a given product or service. It tells where low cost advantages exist; in what ways each activity can be undertaken so as to differentiate it from that of a firmââ¬â¢s competitor, how to deliver satisfaction to customers as quickly as possible. Business is viewd as a process, a chain of activities in order to find the strengths and weakness of a firm operating in a competitive environment. Competitive advantage is created and sustained only when a firm is able to perform the most critical functions either more cheaply or better than its competitors. The value creating activities of a firm, according to Michael Porter suggested that the is grouped under two headings: (1) Primary Activities those that are directly concerned with creating and delivering a product . (2) Support Activities, which are not directly involved in production, but may increase effectiveness or efficiency and work to enhance or to help the functioning of primary activities. Linking Value Chain Analysis to Competitive Advantage A business which wishes to outperform its competitors through differentiating itself through higher quality will have to perform its value chain activities better than the opposition. We will write a custom essay sample on Pizza Cut Value Chain Analysis specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Pizza Cut Value Chain Analysis specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Pizza Cut Value Chain Analysis specifically for you FOR ONLY $16.38 $13.9/page Hire Writer By contrast, a strategy based on seeking cost leadership will require a reduction in the costs associated with the value chain activities, or a reduction in the total amount of resources used. About Pizza Hut: Yum! Brands Inc is the owner of the Pizza Hut chain worldwide. A Fortune 300 company, Yum! Brands owns Kentucky Fried Chicken, Pizza Hut, Taco Bell, AW and Long John Silverââ¬â¢s restaurants worldwide. Yum! generated more than US$ 25. 9 billion in worldwide sales in the year 2003, and has more than 33,000 restaurants in over 100 countries. Pizza Hut entered India in 1996, and opened its first restaurant in Bangalore. Since then it has captured a dominant and significant share of the pizza market and has maintained an impressive growth rate of over 40 per cent per annum. Pizza Hut is believed to have close to 50 per cent market share of the organised pizza-retailing segment in India. I have chosen few objectives of Pizza hut in Indian Market and how did it use Value chain analysis to achieve its objectives. Pizza hutââ¬â¢s main strategy to remain competitive is being customer focused and service oriented. So its main objectives based on this are: Objectives of Pizza Hut in Indian Market â⬠¢To provide world-class facility and taste to its Indian customers in a cost effective way. â⬠¢To maintain uniform taste across all its outlets. â⬠¢To present its products when and where the customer wants within committed half an hour time. â⬠¢To delight the customer, ie more beyond satisfaction. Lets us see that how Pizza hut worked to achieve its objectives by improving its activities using value chain analysis. VALUE CHAIN OF PIZZA HUT: Inbound Logistics: Buying of all raw materials as mozzarella cheese, pepperoni, sauce, base, potato, vegetables, wheat, babycorn, spices, chicken. Manufcaturing Operations: Preparing of pizza base. Customising Pizzas at outlets. Outgoing shipping and Logistics: Transporting pizza base to all pizza hut outlets, Delivery of Pizza to the customers, mainly in home delivery. Customer service: Catering to the needs of the customers before and after pizza supply. Marketing: Advertising and Campaigning of Pizza hut products. It is mainly the support activities that make product differentiation or cost reduction and add value to the product and increases customerââ¬â¢s satisfaction and delight. Lets see how pizza hut works out each of the support activities that improves the functioning of primary activities. Procurement: (This concerns how resources are acquired for the business) Main issue for Pizza hut was to provide quality tasty Pizzaââ¬â¢s at affordable cost in Indian Market. They aimed to provide a quality product to their customer and on the other hand be responsive as well. The cost will go high and so to be efficient enough they need to maintain the supply chain. For this they concentrated on economies of scale and developed a chain of local suppliers for 95% of its ingredients. However as they aim to provide world class facility and taste, Pizza hut imports the main taste causing ingredients like pepperoni, mozzarella cheese from Australia and spain resp. But due to this the cost of the product increases. But by local sourcing of all other ingredients like vegetables, tomatoes, wheat they could compensate this increased cost. Carton boxes are also purchased locally to benefit from the economies of scale Their strategic decision here is to form a chain of local suppliers to reduce their cost of material procurement. However further because of entry of other competitors like Dominoââ¬â¢s to Indian market Pizza hut further tried to reduce its cost without affecting quality or taste. For this Pizza hut has established a tie up with Bangalore based Dynamix Dairy Industries Ltd(DDIL) for sourcing mozzarella cheese. By this the cost and lead time for cheese has reduced greatly. Landed cost of cheese comes to US$ 3. 3 to 3. 5/kg and the domestic price is US$ 2. 9 to 3. 1/kg, the lead time has reduced from 60 to 30 days. Innovation and Development: The company invest resources for research on customersââ¬â¢ needs and analysing customersââ¬â¢ feedback about what people think about pizzas; what do they like or dislike about pizzas; and what do they want from pizzas. The feedbacks and research are the basis of the company for innovation and development of new products. Telephone numbers are provided for customers to give their feedback about the product and suggestions. Separate teams are dedicated for continuous survey in all the outlets and studying customer preference and taste. Through customer quiestionairre, focus group, market study changing customer needs are studied and new products introduced to continue delighting the customers and make Pizza hut different from the competition. Human Resource Department: Pizza hut invests on skills, Knowledge, training and development of employee for different positions. The company has program like annual performance appraisals designed for Team members to know exactly the expectations and existing opportunities for improvement. Information and skills are well-communicated internally among employees; the company allows open communication all the way to the top. Customer Mania is a program developed for Pizza hut employees and it is a program based on three principles: operational excellence, great marketing and real ââ¬Ësit up and take noticeââ¬â¢ standards of customer service. The program aims to instil the basics of customer service to every team member of Pizza Hut. These include smiling and greeting the customer, presentation, good service and dealing with service problems themselves without seeking managerial help. Employees set their own targets without supervision. All over the world, Pizza Hut holds a quarterly customer mania mindset session for its team members who include all the crews, managers and Restaurant Support Centre Team to reiterate and motivate employees on the importance of providing consistent product quality, service, ambiance and value for money to the customers. In this session, employees outstanding in customer service are recognised and awarded. Technology Development: Information Technology usage. Proper IT system and information management was absent in Pizza hut. This lead to billing problem, misinterpretation, miscommunication between the suppliers and the outlet managers and wastage of resources. No customer database was maintained and no knowledge about customer demand pattern, preferences, need existed. This lead to improper inventory control and excess, short supply to outlets. Built in server storage system of Pizza hut collapsed due to exponential growth of the organisation network. Pizza hut faced huge loss due to this. To solve this problem it deployed SAP ERP. Now SAP ERP plays the crucial role in helping to manage the internal operations and to maintain the extended supply chain. By this Pizza hut managed its database and invented way to maintain its increasing database. Usage of temperature controlled trucks is also a technological advancement. Other support activities for each of Primary activity: For Operations and logistics: Material handling and Transportation- In order to maintain uniform taste across all its outlets, Pizza hut had set up four commissionaries(Noida, Mumbai, Kolkatta, Bangalore) where Pizza base in made and transported to different Pizza hut outlets. Here same base is transferred to different outlets and there depending upon customerââ¬â¢s order toppings made and served. This also avoids problem rising out of sudden demand of particular pizza, as only plain base is transferred to all places and at outlets customised Pizzas are made to provide varieties to customer. It is a Push Pull strategy employed here, customers are satisfied on getting custom made pizza and Pizza hut also enjoys economies of scale in manufacturing base. The bases produced are transported by use of refrigerated ââ¬â temperature controlled trucks to keep the base as fresh as possible. There are sufficient trucks employed and also vacant space is there and when demand increases this space can be filled and by this Pizza hut doesnot incur any additional charges when the demand increases. By this way they add value by transportation and cut off cost, also increase the efficiency. Adding on, when planning for new outlets, they do so such that it locates along the trucks route so that no increase in transportation charges and there is optimum use of trucks. Supporting and enhancing Customer service: Timely delivery- As they aim to deliver Pizzaââ¬â¢s within thirty minutes, Pizza hut opens outlets in bulk numbers across the cities. So when an order is placed by customer, the outlets communicate with each other and the nearest counter delivers the pizza to the customer within 30 minutes. So by this the responsiveness and efficiency is increased. Catering to local Taste ââ¬â leveraging the Indian Advantage: Pizza hut offers pure vegetarian dine ins in some Indian cities and also offers jain Menus. By this it attracts minority segment customers. Pizza hutââ¬â¢s Indian Menu offers varieties that match to local tastes and thus it takes good care of the Indian culture and religions and designed its outlets and offerings accordingly, thereby making it a international brand with local taste. Service for differently abled people: As part of its customer service, most Pizza Hut restaurants provide facilities for people with disabilities. The company has improved its physical environment with more easily accessible facilities and has trained its employees to better understand and meet the needs of customers with disabilities. Pizza hut also offers loyalty cards to customers as a token of appreciation and makes them come back to Pizza hut again. Enhancing Marketing activity: Pizza hut has formed partnership with Nestle, Pepsi and it offers combo offers to delight its customers. They have massive TV advertisements and campaigns to enhance its visibility and attract the Indian youth and children especially. It has concepts like ice cream factory, where for one payment persons can take as much ice cream as possible. This attracts many children. Pizza hut employs various techniques like offering surprise gifts to customers, buffet system, and new concepts like hot dots to impress customers by their timely delivery. Brand image is increased by quickly resolving customer complaints, integrating feedbacks in the processes, compensating immediately for dissatisfaction, keeping up promise of delivery. All these are made possible by closely weaved communication system among the outlets. Thus by analysis of every activity in Pizza Hutââ¬â¢s business chain, it successfully modified processes which did not add value into processes that adds and increases value of end product, thereby delighting customer and make them feel as receiving more value for money spent. This tool helped Pizza hut to be cost effective and customer focused and maintain its competitive advantage.
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